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Utilities Billing
Your City Utility Bill
The City of Kelowna provides utility services to residents within our services areas. Depending on property location, your utility bill could apply to any combination of water, sewer and electrical services. Utility bills are mailed on the 6th, 16th, or 26th of each month, depending on which billing cycle covers a particular location. Residential customers who are billed for sewer service only will find these charges on their annual Property Tax Notice.
New Accounts
Call the City Utility Billing Office at 250 979-4928 to sign up for utility services. See Utility Billing FAQs for more information.
Moving?
Contact the City Utility Billing Office at 250 979-4928 at least two full business days before your move so we can close your account. You are responsible for all charges until the account is closed.
Penalties
A penalty will be added to current charges based on prior month's current charges unpaid at the due date shown (current rate is 3.75%, refer to Bylaw No. 8754 ).
Cheques returned by your financial institution are subject to the City of Kelowna's standard service charge for returned cheques.
Payment Options
Pre-Authorized Payment Plan
Enroll in our Pre-Authorized Payment Plan for monthly automatic withdrawals.
Internet Banking
Make payment to your customer account number. For instructions on how to set up the City of Kelowna as an online bill payment, please view the Online Utility Payment Guide.
Telephone Banking
Follow telephone banking procedures for your financial institution. Make payment to your customer account number.
Pay at your Financial Institution
Present your bill for payment at most financial institutions in Canada. The City of Kelowna is not responsible for errors made by financial institutions.
Pay by Mail
Send cheque or money order to City of Kelowna, Utility Billing Office, PO Box 20220, Kelowna, BC V1Y 9H2. Please allow enough time for mailed remittances to reach the office by the due date. As the City of Kelowna does not accept postmarks as proof of payment date please utilize alternative payment methods in the event of a postal disruption.
Pay in Person at City Hall
Methods of payment accepted are cash, debit card, money order, or cheques payable to the City of Kelowna. City Hall hours are 8 am to 4 pm, Monday through Friday. Please remember to present your entire bill when paying at the City Hall cashiers.
Drop off Payment at Drop Box
Use the night deposit boxes at the City Hall Water Street entrance or Doyle Avenue parking lot exit. Please do not put cash in the deposit boxes.
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