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Utilities Billing
Your City Utility Bill
The City of Kelowna provides utility services to residents within our services areas. Depending on property location, your utility bill could apply to any combination of water, sewer and electrical services. Utility bills are mailed on the 6th, 16th, or 26th of each month, depending on which billing cycle covers a particular location.
Residential customers who are billed for sewer service only will find these charges on ther annual Property Tax Notice .
New Accounts
Call the City Utility Billing Office at 250 979-4928 to sign up for utility services. See Utility Billing FAQs for more information.
Paying Your Bill
To pay your City utility bill, you can:
- Enroll in our Pre-Authorized Payment Plan for monthly automatic withdrawals.
- Present your bill for payment at most financial institutions in Canada.
- Pay by phone at your bank, credit union or trust company. Talk with your financial institution to make arrangements.
- Mail cheque or money order to City of Kelowna, Utility Billing Office, PO Box 20220, Kelowna, BC V1Y 9H2. Please allow enough time for mailed remittances to reach the office by the due date.
- Use the night deposit boxes at the front entrance to City Hall or the parking lot exit on Doyle Avenue. Please do not put cash in the deposit boxes.
- Pay at City Hall cashiers between 8 a.m. and 4 p.m. Monday through Friday. Please remember to present your entire bill when paying at the City Hall cashiers.
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