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Electricity
The City of Kelowna's electrical utility extends roughly from Okanagan Lake north to Poplar Point Drive and Glenmeadows Road, east to Golfview Road and south along Highway 97 to Gordon Drive and KLO Road.
For details see the Service Area Map .
See a street light out?
City of Kelowna customers can call FortisBC directly at 1-866-4FORTIS (1-866-436-7847) to report power issues including street light repairs, power outages or electrical emergencies. Street light repair requests can also be completed online at www.fortisbc.com.
Supply and Maintenance
The delivery of reliable and safe electricity within the City is managed by the Utility Services Branch. FortisBC supplies power to the electric utility, and through a partnership contract with the City of Kelowna, FortisBC also provides all network operations for the electrical distribution system including operation and maintenance, capital project planning, management and construction, all electric meter installations and all street light maintenance throughout the city.
Customer Support
New account requests, general billing inquiries, and arrangements for disconnections should be directed to the City Utility Billing Office at 250 979-4928.
Contact
The Utility Billing Office's phone lines are staffed Monday to Friday from 7am to 6pm.
| Account inquiries: |
250 979-4928 |
| Electrical emergencies, power outages, street light repairs: |
1-866-436-7847 |
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